Privacy Policy

This Privacy and Cookie Policy explains how One Home Design, Lda. collects, uses, retains and protects the personal data of users who visit its website.

Data Controller

The controller responsible for processing personal data is:

One Home Design, Lda.
Tax Identification Number (NIF/NIPC): 508 961 084
Address: Rua Central do Bairro, No. 784, 4580-591 Paredes, Porto, Portugal
Email: admi.onehome@gmail.com

Any questions regarding privacy or the processing of personal data may be sent to the email address above.

Scope of this Policy

This policy applies to personal data processed during the use of the website, including data submitted through the contact form, technical data required for the operation and security of the website and, subject to consent, data collected for statistical purposes.

Personal Data We Process

One Home Design may process the following categories of personal data:

Data provided by the user

The following information may be collected through the contact form:

  • Name;
  • Email address;
  • Subject of the enquiry;
  • Message and any other information voluntarily provided by the user.

Users should not include personal data relating to third parties, health information or other special categories of personal data unless such information is strictly necessary for their enquiry.

Technical and usage data

The following data may be processed when the website is used:

  • IP address;
  • Device type, operating system and browser;
  • Date and time of access;
  • Pages visited;
  • Referring website or source of the visit;
  • Interactions performed on the website;
  • Cookie identifiers;
  • Consent preferences;
  • Technical data relating to errors, security and the prevention of misuse.

Purposes and Legal Bases

Personal data may be processed for the following purposes:

Responding to enquiries and requests for information

Data submitted through the contact form is used to respond to enquiries, provide information, assess requests and, where applicable, prepare proposals or quotations.

This processing is based on taking steps at the request of the data subject prior to entering into a contract or on One Home Design’s legitimate interest in responding to communications addressed to it.

Website operation and security

Technical data may be processed to ensure that the website operates correctly, detect errors, prevent unauthorised access, combat spam and protect IT systems.

This processing is based on One Home Design’s legitimate interest in ensuring the security and proper operation of its digital services.

Website analytics

Subject to the user’s consent, website usage data is processed to understand the number of visitors, pages viewed, sources of traffic and the overall performance of the website.

This processing is based on the user’s consent, which may be refused or withdrawn at any time.

Compliance with legal obligations and the defence of legal rights

Personal data may also be processed where necessary to comply with legal obligations, respond to requests from competent authorities or establish, exercise or defend legal claims.

Required Information

Fields marked as required in the contact form are necessary to process and respond to the enquiry.

If the user does not provide this information, One Home Design may be unable to respond to the communication.

Data submitted through the contact form will not be used for marketing communications without separate and specific consent for that purpose.

Google Analytics

The website uses Google Analytics 4, an analytics service provided by Google Ireland Limited, to collect statistical information about the use of the website.

Google Analytics may process information such as:

  • Pages visited;
  • Approximate duration of visits;
  • Interactions performed;
  • Device and browser type;
  • Source of the visit;
  • Approximate geographical location;
  • Cookie identifiers.

According to Google, IP addresses originating from the European Union are not logged or stored by Google Analytics. The IP address may be used temporarily to determine approximate geographical information before being deleted.

Google Analytics will only be activated after the user has consented to analytics cookies.

The intended data retention period for Google Analytics user-level and event-level data is 14 months. Reports containing only aggregated information that no longer allows users to be identified or singled out may be retained for a longer period.

Further information is available at:

Google Tag Manager

The website uses Google Tag Manager, provided by Google Ireland Limited, to manage and control the activation of analytics tools and other scripts.

Google Tag Manager is not used to directly create user profiles. However, tools activated through this service, including Google Analytics, may process data for their respective purposes.

One Home Design does not send names, email addresses, form contents or any other information that directly identifies an individual to Google Analytics or Google Tag Manager.

Non-essential tools managed through Google Tag Manager will only be activated in accordance with the user’s consent preferences.

Cookies and Local Storage

Cookies are small files or identifiers stored on the user’s device. The website also uses the browser’s local storage to retain consent preferences.

Technologies used

Name Provider Purpose Duration
consentMode One Home Design Stores the choices made through the cookie preference manager Until the user deletes their browser data, changes their preferences or a new consent version is published
_ga Google Analytics Distinguishes users for statistical purposes Up to 2 years
_ga_<ID> Google Analytics Retains session information Up to 2 years

The periods shown are the maximum intended durations. The user’s browser may apply shorter retention periods.

Analytics cookies will not be placed without prior consent.

Managing Consent

During the first visit, users can accept or reject analytics cookies through the cookie preference manager.

Refusing analytics cookies does not prevent users from browsing the website or submitting the contact form.

Consent preferences may be changed or withdrawn at any time through the “Cookie Settings” option available in the website footer.

The withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Recipients and Service Providers

Personal data may be processed by service providers used by One Home Design, including:

  • Website hosting providers;
  • IT maintenance and support providers;
  • Email service providers, including Google;
  • Analytics service providers, including Google;
  • Professional advisers, where necessary;
  • Public or judicial authorities, where required by law.

These providers will only have access to the data necessary to provide their services and are subject to the applicable legal and contractual confidentiality and data protection obligations.

One Home Design does not sell personal data.

International Data Transfers

Some service providers, including Google, may process data outside the European Economic Area.

Where an international data transfer takes place, the mechanisms provided for under the GDPR will be used, including adequacy decisions, Standard Contractual Clauses approved by the European Commission or other legally recognised safeguards.

Further information about the safeguards used by Google is available in Google’s Privacy Policy and applicable data processing terms.

Data Retention

Personal data will only be retained for as long as necessary for the purposes for which it was collected:

  • Enquiries and related correspondence will generally be retained for up to 24 months after the last communication;
  • Where an enquiry results in a contractual relationship, the data may be retained for the applicable statutory periods;
  • Technical and security logs may be retained for up to 12 months, unless they are required for longer to investigate a security incident;
  • Google Analytics user-level and event-level data will be retained for 14 months;
  • Analytics cookies may remain on the user’s device for up to 2 years;
  • Data required to comply with legal obligations or defend legal rights will be retained for the relevant statutory limitation periods.

When personal data is no longer required, it will be deleted, anonymised or restricted, as applicable.

Data Subject Rights

Under applicable data protection law, data subjects may request:

  • Access to their personal data;
  • Rectification of inaccurate or incomplete data;
  • Erasure of their data, where applicable;
  • Restriction of processing;
  • Data portability, where applicable;
  • Objection to processing based on legitimate interests;
  • Withdrawal of consent, without affecting the lawfulness of processing carried out before its withdrawal.

Requests may be sent to admi.onehome@gmail.com.

Additional information may be requested to confirm the identity of the person making the request. Requests will be handled within the legally prescribed time limits.

Complaints

Data subjects have the right to lodge a complaint with the Portuguese supervisory authority:

Comissão Nacional de Proteção de Dados
Avenida D. Carlos I, No. 134, 1st Floor
1200-651 Lisbon, Portugal
Website: www.cnpd.pt

Users are encouraged to contact One Home Design first so that the matter can be reviewed and addressed.

Security

One Home Design implements appropriate technical and organisational measures to protect personal data against loss, alteration, unauthorised access, disclosure or destruction.

Despite the measures implemented, no method of electronic transmission or storage can guarantee absolute security.

External Links

The website may contain links to third-party websites. One Home Design is not responsible for the privacy practices, content or security measures of those websites.

Users should review the privacy policies of the relevant third parties.

Automated Decision-Making

One Home Design does not use data collected through the website to make solely automated decisions that produce legal effects or similarly significantly affect users.

Changes to this Policy

This policy may be updated whenever required to reflect legal, technical or operational changes.

The updated version will be published on this page together with the date of the latest revision.

Last updated: 30 July 2026